Personal Training :
Q: Should I join the trial & consultation class before personal training ?
- We would highly recommend you to join the trial & consultation before making your decisions.
You will meet with one of our Head Coaches, check out our facility and do body composition test, training/nutrition consultation, posture assessment & a 30 minute workout. Our Head coaches will plan a program based on you goals, fitness level, availability & budget.
Hard selling is definitely not our style! Book your consultation session here now! (Price:$280/60 mins)
Q: What is included with Transformation Program?
- Our Transformation Program are inclusive of your 60 minute session/s with your coach, personalized training program and nutrition coaching, and computerized record of all workouts & meal plan, as well as Bi-Weekly Check-Ins with your coach.
Q: What do I need to get started?
- All you need to get started is appropriate gym attire (something you are comfortable working out in), a drink bottle and towel. Your coach will provide you with everything else that you need to get under way, and will teach you the tools necessary to facilitate your long term health and fitness journey!
Q: Can I train with a friend?
Two-On-One Training is available for those who are looking to train with a friend or family member, and provides one of the most cost effective training methods available to our clients! Our 2:1 Transformation Program are inclusive of your 60 minute session/s with your coach, personalized training program and nutrition coaching, and computerized record of all workouts & meal plan, as well as Bi-Weekly Check-Ins with your coach.
Q: Do I get charged if I cancel?
We have a 12 Hour Cancellation policy, which will be implemented if sessions are cancelled late. If you cancel your session outside of the 12 Hour window, there is no charge to your account.
Group Training :
Q: How do I book and what happens if I cancel a class?
Booking – you can download the Gymmaster App and book through SCHEDULE on the app.
Booking in advance – Members with valid credits can book up to two weeks in advance.
Cancellation: Cancellation 12 hours before the class start time are returned to your account. Cancellations within the six hour window or no show to class are charged as if attended. Sessions can be cancelled directly in Gymmaster App under bookings.
Q: Why my class is cancelled ?
A group class is formed while we have at least 2 members. You will received a system email if the class is cancelled 12 hours before the class start time.
(Booking Tips: 1. Book a class with your friends 2. Choose Classes which show "Limited Space" (i.e. at least 1 member has booked the class)
Q: My package is expired, how can I extend my package ?
Expired package can only be extended after the purchase of a new package, the pruchase must be within one month from the expiry date of old package.
Q: How long is the package valid for ?
From 2025 onwards, all session is valid for 7 days. (For example, 10 class package = 70 days validity ; 50 class package = 350 days validity)
Q: Should I join the trial & consultation class before personal training ?
- We would highly recommend you to join the trial & consultation before making your decisions.
You will meet with one of our Head Coaches, check out our facility and do body composition test, training/nutrition consultation, posture assessment & a 30 minute workout. Our Head coaches will plan a program based on you goals, fitness level, availability & budget.
Hard selling is definitely not our style! Book your consultation session here now! (Price:$280/60 mins)
Q: What is included with Transformation Program?
- Our Transformation Program are inclusive of your 60 minute session/s with your coach, personalized training program and nutrition coaching, and computerized record of all workouts & meal plan, as well as Bi-Weekly Check-Ins with your coach.
Q: What do I need to get started?
- All you need to get started is appropriate gym attire (something you are comfortable working out in), a drink bottle and towel. Your coach will provide you with everything else that you need to get under way, and will teach you the tools necessary to facilitate your long term health and fitness journey!
Q: Can I train with a friend?
Two-On-One Training is available for those who are looking to train with a friend or family member, and provides one of the most cost effective training methods available to our clients! Our 2:1 Transformation Program are inclusive of your 60 minute session/s with your coach, personalized training program and nutrition coaching, and computerized record of all workouts & meal plan, as well as Bi-Weekly Check-Ins with your coach.
Q: Do I get charged if I cancel?
We have a 12 Hour Cancellation policy, which will be implemented if sessions are cancelled late. If you cancel your session outside of the 12 Hour window, there is no charge to your account.
Group Training :
Q: How do I book and what happens if I cancel a class?
Booking – you can download the Gymmaster App and book through SCHEDULE on the app.
Booking in advance – Members with valid credits can book up to two weeks in advance.
Cancellation: Cancellation 12 hours before the class start time are returned to your account. Cancellations within the six hour window or no show to class are charged as if attended. Sessions can be cancelled directly in Gymmaster App under bookings.
Q: Why my class is cancelled ?
A group class is formed while we have at least 2 members. You will received a system email if the class is cancelled 12 hours before the class start time.
(Booking Tips: 1. Book a class with your friends 2. Choose Classes which show "Limited Space" (i.e. at least 1 member has booked the class)
Q: My package is expired, how can I extend my package ?
Expired package can only be extended after the purchase of a new package, the pruchase must be within one month from the expiry date of old package.
Q: How long is the package valid for ?
From 2025 onwards, all session is valid for 7 days. (For example, 10 class package = 70 days validity ; 50 class package = 350 days validity)